r999 Frequently Asked Questions

r999 requires a valid government-issued photo ID for KYC verification — your Bangladesh National Identity Card (NID) is the most straightforward option. Alternatively, a valid passport is accepted. You will also need to submit a selfie holding your ID document. KYC verification is required before your first withdrawal and is processed within 24 hours on business days.

You can reset your r999 password directly from the login page by clicking the 'Forgot Password' link. Enter the mobile number registered to your account and r999 will send a one-time verification code via SMS. Enter the code, set a new password, and you will regain access immediately. If you do not receive the SMS within five minutes, contact r999 support at [email protected].

No — r999 strictly allows one account per person, per household, and per device. Duplicate accounts violate r999's terms and conditions and will result in permanent closure of all associated accounts along with forfeiture of any pending bonuses or winnings. If you have trouble accessing your existing account, contact support rather than registering a new one.

To permanently close your r999 account, send a written request to [email protected] from your registered email address stating clearly that you wish to close the account. r999 will process the request within 48 hours, settle any pending withdrawals to your verified payment method, and confirm closure by email. If your reason for closing is problem gambling, r999 recommends using the self-exclusion tool in your account settings instead, which provides additional safeguards.

To deposit via bKash on r999, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown an r999 agent bKash number along with a reference code. Open your bKash app, send the deposit amount to the provided number using the 'Send Money' option, and enter the reference code in the transaction note. Your r999 balance is typically credited within 5 to 10 minutes.

Nagad deposits on r999 are credited within 5 to 15 minutes in most cases. The process mirrors the bKash flow — select Nagad in the Deposit section, send the amount to the designated r999 Nagad number using the reference code provided, and the funds are confirmed once the transaction clears. During peak hours or public holidays, processing may occasionally take up to 30 minutes.

The minimum deposit amount on r999 is ৳200 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum single deposit limit, though large deposits may trigger an additional verification step as part of r999's security protocols.

The minimum withdrawal on r999 is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals must be sent to the same payment method used for your most recent deposit to comply with anti-money-laundering requirements. Ensure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.

r999 processes withdrawal requests within 1 to 4 hours for bKash and Nagad, making them the fastest options for Bangladeshi players. Rocket and Upay withdrawals typically complete within 2 to 6 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks take 1 to 3 business days depending on the receiving bank's processing schedule. All times are in Bangladesh Standard Time (UTC+6).

r999 does not charge any internal fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges. For bKash, for example, the standard 'Send Money' charge applies on your end. r999 receives the full amount you send and credits or pays out without deduction on its side.

To bet on BPL (Bangladesh Premier League) matches on r999, navigate to the Cricket section from the main menu. Live and upcoming BPL fixtures are displayed with current odds for match winner, top batsman, total runs, and in-play markets. Select your market, enter your stake in BDT, review the potential payout, and confirm your bet. In-play betting allows you to place wagers while the match is in progress, with odds updating ball by ball.

r999 offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI internationals, and Bangladesh Tigers test matches. Available markets include match winner, toss winner, top batsman, top bowler, total runs over/under, method of dismissal, man of the match, series winner, and live in-play betting. Odds are updated in real time and displayed in decimal format with BDT stake amounts.

Yes — r999 is fully optimised for mobile play on both Android and iOS devices. The entire Slots library, including titles from Pragmatic Play, NetEnt, and Microgaming, loads directly in your mobile browser without requiring an app download. The interface adapts to your screen size automatically, and touch controls work natively. A stable internet connection — mobile data or Wi-Fi — is all you need for a smooth session.

RTP (Return to Player) varies by game title on r999. Most slots from providers like Pragmatic Play and NetEnt have RTPs between 94% and 97%, with some titles such as Blood Suckers by NetEnt reaching 98%. The RTP for each game is displayed in the game's information panel before you start playing. r999 only hosts games from certified providers whose RTPs are independently audited and verified for fair play.

Yes — r999's live casino, powered by Evolution Gaming and Ezugi, operates 24 hours a day, 7 days a week. Live dealer tables for Baccarat, Roulette, Blackjack, Teen Patti, and Andar Bahar are available at all times, with additional tables opening during peak hours. Dedicated Bengali-speaking dealer tables are available during select hours, particularly in the evenings in Bangladesh Standard Time.

r999 offers new Bangladeshi players a welcome bonus on their first deposit — details of the current offer are displayed on the r999 Casino page and updated seasonally. The bonus typically matches a percentage of your first deposit up to a specified cap in BDT. To claim it, opt in during the deposit process. The bonus is subject to wagering requirements which must be met before withdrawal.

Wagering requirements on r999 bonuses specify how many times you must wager the bonus amount (or bonus plus deposit, depending on the offer) before the associated funds can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before requesting a payout of bonus-derived winnings. Full terms for each promotion are published on the relevant bonus page.

Whether a bonus applies to cricket betting, slots, or both depends on the specific promotion at r999. Sports bonuses are generally intended for use on the sportsbook including cricket markets, while casino bonuses apply to slots and live dealer games. Some all-platform promotions cover both. Always read the bonus terms before opting in — the eligible game categories and minimum odds for sports bets are clearly stated in the promotion details.

r999 rewards regular players through a tiered loyalty programme where you earn points on every qualifying wager placed — on slots, live casino games, and sports betting including cricket. Accumulated points can be exchanged for bonus credits, free spins, or boosted withdrawal limits. Higher tiers unlock perks such as faster withdrawals, dedicated account management, and access to exclusive seasonal promotions tied to events like Eid, BPL season, and the T20 World Cup.

Bonuses on r999 can be voided for several reasons: placing bets on excluded games or markets that do not contribute to wagering, withdrawing funds before completing the wagering requirement, opening a duplicate account, or breaching any other term of the specific promotion. If you believe your bonus was cancelled in error, contact r999 support at [email protected] with your account details and the name of the promotion — the team will review and respond within 24 hours.

r999 operates as a secure online entertainment platform using 256-bit SSL encryption to protect all account data, financial transactions, and personal information. The platform employs responsible gaming safeguards, age verification, and anti-fraud systems to maintain a fair and safe environment. Players in Bangladesh are responsible for understanding their local regulations regarding online gambling. r999 does not make representations about the legal status of online gambling in any specific jurisdiction.

r999 uses industry-standard 256-bit SSL encryption across all pages and transactions, meaning your personal details, passwords, and payment information are protected in transit at all times. r999 does not share your data with third parties for marketing purposes. Financial transaction data is processed through secured payment gateways. For a detailed breakdown of data handling, refer to the r999 Privacy Policy page.

The minimum age to register and play on r999 is 18 years. This applies to all games, betting markets, bonus offers, and platform features without exception. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a player under 18 will be suspended immediately and any deposits returned. r999 takes underage gambling prevention seriously and enforces this policy strictly.

To self-exclude from r999, go to the Responsible Gaming section in your account settings and select the self-exclusion option. You can choose a period ranging from 6 months to permanent exclusion. Self-exclusion takes effect immediately — your account is blocked for deposits and gameplay, and all promotional communications are stopped. You can also request self-exclusion by emailing [email protected] and a support agent will action it without delay.

Yes — r999 allows you to set daily, weekly, and monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, r999 will block further deposits when the threshold is reached for that period. Reducing a deposit limit takes effect instantly. Increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions during a difficult session.

r999 customer support is available 24 hours a day, 7 days a week in Bangladesh Standard Time (UTC+6). You can reach the team via live chat inside your account dashboard for the fastest response, or by email at [email protected] for less urgent queries. The support team handles account issues, payment queries, responsible gaming requests, and general platform assistance. Response times via live chat are typically under 5 minutes.